Venezuela, I believe in you.

The earthquake changed the lives of millions of Venezuelans. It also changed our priorities.

From the very beginning, we understood that our role was not only to continue operating, but also to support those who needed it most: our users, our business partners, and the affected communities.

This space brings together, in a transparent and up-to-date manner, the actions we have implemented.

for users and partners

Impact Summary

Since June 24, we have launched initiatives to alleviate the immediate financial burden on hundreds of thousands of Venezuelans, support our business partners, and channel aid to affected communities. This is a summary of the impact achieved so far.

$10,656,485 USD

Total Allocated

5,174,297 USD

in waived fees

5,482,188 USD

in advances
to our partner businesses

754,383

users supported since
June 24, 2026

para nuestros aliados

Lo que hemos hecho,
y lo que viene

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transparency

Donations made

From day one, we allocated resources to support the emergency response. Here you can see how much we've donated and the areas where that aid has been focused.

Last updated: July 10, 2026

$518,561 USD

Total donated
in 8 categories

Financial aid 77.40%

Supplies and tools 9.62%

Machinery and equipment 4.04%

Lodging 4.76%

Donated food 2.25%

Services and other 1.23%

Communications 0.46%

Safety equipment 0.24%

about recoveries

How are we managing recoveries?

We know that after June 24th, there are particularly sensitive situations. That's why we want to clearly explain how we're operating.

If a person has passed away, Cashea does not recover that debt.
If a family member or acquaintance answers the registered phone number, we confirm the death and proceed to close the account.

We do not search for or collect family members' information to collect a debt.
And we also do not allow our external recovery providers to do so.

If you were affected by the earthquake, please let us know.
‍When we receive this report, we pause the recovery process for your account so we can address your situation.

Furthermore, since June 24th, we have updated our information to avoid unwanted contact and have implemented special measures in La Guaira, including pausing recovery processes, waiving reactivation fees, and offering restructuring options for those who need them.

We continue to constantly review the actions taken by our teams and providers to ensure that every contact is respectful and appropriate.

We're here to listen to you

If you need to update any information, report a situation, or simply have questions, contact us through the app or via WhatsApp at +58 422 718 95 08.

If you ever have doubts about whether a message or call is actually from Cashea, you can consult our official contact channels.

para nuestros usuarios

Acciones directas
hacia quienes más importan

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Venezuela, I believe in you.

Impact Summary

Lo que hemos hecho,y lo que viene

Donations made

How are we managing recoveries?

We're here to listen to you

Acciones directashacia quienes más importan

We are together

Lo que hemos hecho,
y lo que viene

Acciones directas
hacia quienes más importan